Frequently Asked Questions
Everything you need to know about bringing a touch of Bristol greenery into your home.
How do you ensure plants and fragile home decor arrive safely?
We use specialized eco-friendly packaging designed to secure plants and delicate homeware during transit. Our 'Bristol-Safe' packing method ensures minimal movement, maintaining the integrity of both foliage and ceramic goods.
What are your shipping rates and delivery times?
We offer flat-rate shipping across the UK. Local Bristol deliveries are typically completed within 1-2 business days, while national orders generally arrive within 3-5 business days via our carbon-neutral courier partners.
What is your return policy for home goods and live plants?
We offer a 30-day return policy for all non-perishable home accessories. For live plants, we provide a 14-day 'Arrive Alive' guarantee; if your plant shows signs of distress upon arrival, contact us with a photo for a replacement or refund.
Do you offer advice on how to care for specific plants?
Absolutely. Every plant purchase includes a digital care guide tailored to its specific needs, covering light requirements, watering schedules, and humidity tips to help your Sprout thrive in your unique home environment.
Are your products ethically and sustainably sourced?
Sustainability is at our core. We prioritize local Bristol artisans for our home decor and source our plants from growers who utilize peat-free soil and biological pest control methods whenever possible.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal for a secure and seamless checkout experience.